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FeaturedLogRhythm
Cyber security product suite
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FeaturedAmerican Family
Car insurance quotes
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FeaturedWillowWood
Prosthetic design software
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FeaturedJargon
Voice & chat design software
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FeaturedAlaska Airlines
Award finder calendar
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Unisys
Led a team of designers and researchers in the redesign of a tool for evaluating the ROI of cybersecurity investment scenarios.
- UX strategy and concept
- Guiding team and client through discovery, definition, design and evaluation
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REI
Designed an augmented reality (AR) shopping experience within a multi-channel ecosystem.
- User research
- Competitive research
- Concept and detail design
- Web, mobile, catalog
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Xifin
Led a lean project to define the vision of a product that allows cardiologists and oncologist to provide better care through collaboration, image examination, and evidence-based treatment discovery.
- Discovery workshop
- Concept and detail design
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Passion Project
Converted a passenger van into a beautiful and functional camper van ⧉, starting from no skill in carpentry, electrical, etc.
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CloudMunch
Redesigned an enterprise-level web application for modeling, monitoring and managing development & deployment pipelines.
- Application concept (vision, structure, navigation, objects, patterns)
- Key modules, screens and interactions
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Amazon
Designed the Amazon Outdoor store.
- Customer paths and key features
- Desktop and mobile
- Prototype
- Concept testing
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Writing
Thoughts on a variety of UX- and product-related topics, including
designing for voice ,inclusive design andIoT onboarding . -
Visual & Graphic Design
Some examples from across my otherwise UX-focused portfolio.
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Title IQ
Led the design of a real estate title investigation system, including investigation and processing, workflow and communication, workload balancing, and analytics.
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Fluke
Design direction for a mobile and web app for monitoring remote sensors on electrical equipment.
"Thanks for jumping straight in. You had to manage 2 interaction designers, a visual designer and a demanding client, and you crushed it!" - Piper Hacket, PM
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Sonos
Research and strategy for consumer hardware. (confidential)
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Osmosis
Designed a dashboard and custom data visualization for tracking live ticket sales across multiple events.
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Starbucks
Led the effort to understand store managers’ digital needs and challenges, and provided insights and tools for the team to conduct subsequent research.
- Field research
- Journey mapping ⧉
- Workshop facilitation
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Blink
Established inclusive design at Blink, including practitioner skills, service offerings and blinkux.com upgrade. (Article)
"I really appreciate all your thoughtful contributions here at Blink. Project work, blog posts, design meeting discussions... always 100% top-notch." - Heidi Adkisson, Principal Designer and Partner
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Sound Physicians
Designed a mission-critical workflow app for physicians and their teams.
- Field research
- Experience mapping ⧉
- UX strategy
- Directed the design of a key module
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Black Knight
UX strategy and design for a large suite of financial applications
- UX evaluation of product suite
- Mobile strategy
- UX/UI design
- Design system
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Catalist
Designed a voter data analysis tool, including innovative concepts for visual querying
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Colliers International
Redesigned a large-scale, multinational commercial real estate website.
- Research-based personas
- Site concept and information architecture
- Page templates
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WellDyne
Performed a UX review of a website for ordering and managing prescription refills, to improve enrollment and engagement.
- Illustrated recommendations
- Prioritized punchlist for short-term fixes
- Design direction for other designer on redesign
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Microsoft OneDrive
Designed the mobile onboarding path for OneDrive, to convert new users to successful & passionate users.
- User flow, screens, states, transitions and behavior
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Holland America Line
Redesigned the check-in flow and cruise details page for conversion.
- Competitive review
- Concept & screen designs
- Dev-ready specs and patterns
Case study ⧉ (PDF)
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Amazon
Created a high-fidelity interactive prototype for Amazon Subscriptions.
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Starbucks
Redesigned Starbucks Card transactions, to increase conversion and engagement.
- Scenarios & flows
- Mid-fi prototype
- User testing & refinement
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Intel
Rapid design for a mobile health app proof of concept.
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USAA
User research & design strategy for software to manage risk across the enterprise.
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Microsoft
Helped Microsoft understand & improve inclusive design practices across many teams.
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Leap4Life
Redesigned a website to persuade people to move more.
- Onboarding, dashboard and key modules
- Visualization, messaging, gamification and growth
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Duluth Trading
Performed an extensive UX review of this ecommerce website.
- Evaluation by scenarios and best practices
- Desktop and mobile
- Actionable, visual recommendations
- Design direction
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AAA Insurance
Designed a product that incentivizes members to drive more safely.
- Desktop and native mobile ⧉
- Prototype
- Concept testing
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Amazon
Led effort to help Amazon Kindle team understand & improve the experience for people with low-vision.
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NASA
Performed an extensive review across 9 NASA websites.
- Cognitive walkthroughs and design heuristics
- Actionable andrecommendations through mockups
- UX, UI and writing
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Amazon
Led low-vision research and improvement effort.
- Usability/accessibility testing
- Actionable recommendations (partial redesigns)
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Starbucks
Redesigned the sign-up flow, leading to great improvements in conversion.
- End-to-end flows and wireframes
- Dev-ready specs with thorough annotations & rationale
- For a all paths and conditions
- Fully responsive
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Victoria Clipper
Redesigned the shopping path, to increase online sales of sailings, hotels and activities, and reduce phone support costs.
- Flows, content, interaction and error handling
- Development-ready annotated flows and wireframes
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YesVideo
Designed a web application for viewing, editing and sharing photos and videos converted from old media.
- Information architecture and flow
- Editing tools
- Management tools
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Skytap
Redesigned a B2B cloud services application.
- Key pages, paths and IA
- Interactive prototype
- Usability testing & refinement
- Development-ready annotated flows and wireframes
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Sharpshooter
Performed a UX review aimed at finding opportunities for reducing abandonment and increasing sales.
- Evalation by user scenarios & design principles
- Actionable, visual recommendations
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Microsoft Virtual Academy
Performed an extensive UX review aimed at finding opportunities for increasing conversion and retention.
- Cognitive walkthroughs & design heuristics
- Actionable feedback and detailed design mockups
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Fred Hutch
Redesigned the website of this leading non-profit cancer research center to better align organization goals with the needs of potential donors and volunteers.
- Baseline user test
- IA, navigation, page templates
- Prototype
- User testing
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Microsoft Advertising
Moderated usability tests of Microsoft’s advertising website to uncover strengths, weaknesses and opportunities.
- 30 participants across 3 countries
- Summary & design implications
- Video highlight reel
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Salient6
Designed a legal forensics application (sample data viz).
"Damon did a spectacular job designing an amazing experience, which got built pretty much verbatim because it hit the mark so closely." - Ann Ho, PM
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Microsoft Enterpise Library
Redesigned software for creating and managing reusable software components.
- Application concept
- Key modules
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Netsmart
Redesigned a large-scale healthcare enterprise application.
- Field research
- Design implications
- Concept map, flows, modules and screens
- User testing
- Design system
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Fred Hutch
Redesigned a large-scale intranet and created a governance & migration plan.
- IA, responsive page templates and styleguide
- Content and governance strategy
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iSqft
Evaluated the UX of a bid management web application.
- Evaluated by use scenarios and design principles
- Mockups and prioritized punchlist to facilitate implementation and road map
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Microsoft Codeplex
Redesigned Microsoft’s open source community collaboration site.
- IA, workflow and key templates
- Mockups
- User testing
- Close collaboration with PM and devs
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Starbucks
Designed Starbuck's in-store wi-fi signup path (which wasn't free at the time) to minimize friction.
- User scenarios and flows
- Screens and interactions
- User testing & refinement
- Specification for development
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Balabuste Catering
Web design and development. HTML and CSS from scratch.
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Ministry of the Interior
Created a UCD knowledge base.
- Gathered requirements
- Designed the UI & produced content
- Created a prototype and moderated usability tests
The Netherlands -
Rotterdam Port Authorities
Designed an application for registering and tracking cargo vessels in Europe's largest port.
The Netherlands
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Essent
Designed internal and customer-facing solutions for this telecom & internet provider.
"Damon combines the creativity of a designer with the analytical skills of a business analyst." - Nils Vergeer, manager
The Netherlands -
SDU Publishers
Designed a website that provides access to legal documents and news.
The Netherlands -
ABN Amro Bank
Created a variety of designs for ABN Amro's employee portal, and developed specifications for an interaction & style guide.
The Netherlands -
Delta Lloyd
Created & embedded a web style guide, with guidelines for interaction, style and content. Designed, prototyped, evaluated and consulted on various e-business projects, including an extranet for intermediaries and a web app for getting quotes.
The Netherlands -
Vedior Europe
Redesigned the IA and navigation concept for this multinational temping agency.
- Gathered requirements
- Created the information architecture and global & local navigation.
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KPN Research
Designed an innovative multi-channel information & communication service.
- Rapid dev cycles
- Desktop and mobile web
- Usability tests & refinements
- Guidelines for extension
The Netherlands -
KPN
Evaluated the KPN Telecom website on usability, content and branding.
- Expert reviews, usability tests, interviews, online surveys
- Actionable, visual recommendations
The Netherlands -
KPN Research
Designed a mobile app to facilitate cargo exchange for road transporters, as part of my master's in Industrial Design graduation project.
- Field studies
- Product definition
- UX design & testing
The Netherlands
